The Public Utilities Regulatory Commission (PURC), has said the state-power distributor, Electricity Company of Ghana(ECG) is likely to be sanctioned following the pre-paid meter crisis which has denied customers power in their homes.
The Electricity Company of Ghana (ECG) is experiencing challenges with its power prepayment system which has denied about 2000 customers access to electricity, as they’re unable to purchase credit for their meters.
But PURC in a statement on Thursday signed by its Executive Secretary, Mami Dufie Ofori, said the commission will not hesitate to sanction ECG should it fail to furnish it with emergency response measures put in place following the challenges.
According to the regulator, a deadline for the update has been extended to December 8, 2017, failure to which ECG will suffer sanctions, including hefty fines.
“The Commission, as part of its enforcement process, also issued initial time-bound directives to the ECG to submit details of its emergency response measures carried out. The directive elapsed at 4:00pm on December 6, 2017. This has been followed up with a second directive to ECG requesting the company to show cause in respect of monetary penalties to be imposed with a response deadline of December 8, 2017, in accordance with due process,” the statement added.
The statement also noted that it had directed ECG to beef-up the frontline desks in all affected district offices to deal with the large number of customers, and inform the public of the measures being undertaken to resolve the problem, adding: ” this has culminated in the establishment of additional help desks at the ECG Project Office in Accra, even though this is still inadequate.”