The Electricity Company of Ghana (ECG) has clarified that a clip of its Managing Director, Samuel Dubik Mahama Esq., making the rounds on social media which seems to insinuate an insensitivity to the difficult situation its cherished customers are facing as a result of the current unstable power supply is an old interview.
The power distribution company has stated categoncally that the video is an extract of an interview which was granted over a year and half ago, during the ECG/Manya Krobo impasse, where amongst other things, it’s staff were assaulted for requesting payment of bills from customers.
According to ECG, it deeply regrets the misunderstanding created by the resurfacing of this extact, which has been grossly taken out of context
“ECG understands the plight of our cherish. customers and the public amidst the current challenges, a. wishes to assure that the sentiment expressed in the video DOES NOT reflect the values and comminnent of our MD and ECG to providing reliable electricity services.,” a statement signed by its Director of Communications, William Boateng said.
It said it is collaborating with key industry players on the value chain to address the current challenges.
As the nation’s foremost electricity distributor, the ECG said it recognizes the critical importance of electricity as a basic necessity for daily life and for our socio-economic developrnent.
“To transform ECG into a modem utility company, to rneet the growing electricity demand and the expectations of our customers, we have undertaken various initiatives to enhance our operabons and customer experience.
“As part of our digital transformation agenda and our quest to provide our customers with more efficient and hussle-free customer service, we continue to improve on the ECG PowerApp, which serves as the primary digital platforrn for transacting all ECG businesses.
We are working diligently to improve our revenue inflows and reduce our losses to enable us meet our financial obligations to our suppliers and invest in the distnbution network to ensure a more stable and reliable power supply.” the statement added.
The ECG expressed its profound gratitude for the continued support and understanding of its customers as they build a brighter and more sustainable future together.
Source: Kasapafmonline.com
